how to manage group sys-id in code promotion from sub production - production ?

MThomas1
Kilo Guru

Hello,

Our user and group are managed thru ActiveDirectory. Groups created in AD and sync to SN application.

we are doing a project , development in sub production , and promoting to production.

Group sysids are using in code. So, DEV/test  group- sysid  is different from Prod group-sysid . 

what is the best approach to address this?  we want to keep AD sync for group/user management. 

 

Thank you.

1 REPLY 1

Tanushree Maiti
Mega Patron

Hi @MThomas1 ,

 

Generally, foundation data records (like group,user,location, BU etc) - BAU creates in the Production environment first as per business request.

 

The same data is then synchronized across all sub-production environments.

Moving foundation data from sub-production to Production is not recommended in a live instance, as it may lead to data inconsistencies or overwrite existing production configurations.

 

Also many integrations and backend workflows are mapped to specific sys_ids. Altering them can instantly break CMDB reconciliations, user provisioning, or catalog approvals.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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