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Resolved! Need to generate Word Document

Hi All, I am looking for an option/suggestion that, whether in ServiceNow, is it possible to generate Word document. I have a requirement that, Client has shared some pre-defined templates and in that, we need to map certain values from the record (C...

Avinash44 by Tera Contributor
  • 997 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to send emails that were in an ignored state?

Hello everyone, We had an issue with our servicenow emails stemming from outlook that didn't allow our emails to be sent for the last 24 hours. We fixed the outlook issue, but we have about 200 emails that have state "ignored" and mailbox "Failed". T...

Mark Cummins by Tera Contributor
  • 1407 Views
  • 6 replies
  • 2 helpfuls

Not able to add child group to parent group

Hi,User is not able to add group as child in Parent group. When they open the parent group and go the the child groups tab then click on EDIT button to add select the correct assignment groups to add and it goes to the queue and click on save it but ...

Default Value using field's data

 Hi everyone, When we create a child incident from a parent, some fields (like Parent Incident and Short Description) are automatically populated when the child form opens. I’ve created a custom field called u_parent1, and I’d like this field to also...