I wanted to configured Agent mobile pplication

harshal001
Tera Contributor

9 hours ago - last edited 9 hours ago

Hi,

 

I have a new requirement for the ServiceNow Agent Mobile App. I need to create either an Incident widget or a Quick Link that allows users to raise an incident directly from the Agent Mobile App.

I currently have very little understanding of Agent Mobile App configuration and setup.

Could you help me understand:

  • How Agent Mobile App configuration works in ServiceNow?
  • Which Application Scope should be selected for this development?
  • How to create a widget or quick link to raise an incident from the mobile app?
  • Are there any best practices or recommended approaches for Agent Mobile customization?

Any guidance, examples, or documentation references would be greatly appreciated. Thank you.

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Aditya_hublikar
Giga Sage

8 hours ago

Hello @harshal001 ,

 

 You can refer this threads for mobile agent :

 Mobile Platform overview 

Configuring the Mobile Platform 

Exploring the Mobile Platform 

Mobile deep link structure 

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

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