Instance doesn't wake up from hibernation

SajanK
Tera Contributor

‎06-26-2025 10:45 PM

My PDI doesn't wake up from hibernation. I've tried multiple times and tried doing "refresh instance" also.
dev187710.service-now.com

Please help

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2 REPLIES 2

prerna_sh
Mega Sage

‎06-26-2025 10:53 PM

Hi @SajanK,

 

If your PDI isn't waking up, you can try the following options:

  • You can release this instance and request a fresh instance but note that this will result in the loss of all your previous work and data.

  • Alternatively, you can wait to see if the issue resolves on its own. If it doesn't after some time, you have to take a fresh instance.




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AndersBGS
Tera Patron
Tera Patron

‎06-27-2025 11:16 AM

Hi @SajanK 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online after some time
  2. If you get tired of waiting, release your instance and request a fresh installation. Please notice, if doing so, all development that hasn't been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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