my PDI instance is not able to come out of hibernation for over a week.

danamato
Tera Contributor

‎05-28-2025 11:13 AM

Hi, my PDI instance is not able to come out of hibernation for over a week.

 

Can anyone help?

thank you!

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2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

‎05-28-2025 01:03 PM - edited ‎05-28-2025 01:03 PM

Hi @danamato ,

 

Please note that if you go to the website https://developer.servicenow.com/dev.do#!/home, then ServiceNow has informed about issues with PDIs. 

AndersBGS_0-1748462545785.png

As you also might know, there is no support available in relation to PDIs, hence your only option is to wait till issues are resolved.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Sandeep Rajput
Tera Patron
Tera Patron

‎05-28-2025 06:21 PM

@danamato If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.