Instance not working

[codexrahul]

https://dev384951.service-now.com this is my instance is not working, Could you check and resolve this as soon as posible.  

[fredericolo]

Hi @codexrahul 

ServiceNow is currently working to restore all affected Personal Developer Instances (PDIs). You can check the main update thread here: Incident: Developer Site Restored and PDI Availability Issues.

Multiple community members have reported this exact issue since the morning of July 23rd.

Since direct ServiceNow support is not available for free PDIs, the best approach right now is to wait and periodically check or refresh your instance status directly from the Developer Portal. Don't worry—it should be back up and running normally once the site maintenance/incident is fully resolved.

If this response helped clear things up, please consider marking it as the Accepted Solution and giving it a Helpful vote!

Best regards.

[AndersBGS]

Hi @codexrahul 

Have you read the article in the top banner: https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti]

Hi @codexrahul 

ServiceNow Support Team  is working on it to resume all affected PDI 

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Since 23rd July'26 morning , many community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .

[glideFather]

ahoy @codexrahul,

There's been an infrastructure issue but it might be resolved, at least my PDI is back!

Don't forget to access your PDI via /login.do

If you don't do an explicit login within 10 days, your PDI will be considered inactive and thus reclaimed.