Instance Offline

AnuradhaV
Tera Contributor

a week ago

Hi ,

It looks like my instance is offline, can anyone help me on this

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2 REPLIES 2

GlideFather
Tera Patron

a week ago

ahoy @AnuradhaV,

 

navigate to https://developer.servicenow.com/dev.do#!/manage-instance  and click the Refresh button:

GlideFather_0-1781108119816.png

 

Read this article to learn more states in PDI: [GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)

 

_____
On a break from this Community, too much collusion and self-boosting to handle... RIP

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Tanushree Maiti
Tera Patron

a week ago - last edited a week ago

Hi @AnuradhaV 

 

If your Personal Developer Instance (PDI) is showing as offline, it is usually due to

extended hibernation

OR

scheduled server maintenance.

 

Will suggest you wait patiently for couple of days. If still its not waked up, release the instance and request a new one .   

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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