Issue with Lookup Record within Flow

stsel
Tera Contributor

I have created a flow which is triggered when a record of a table has updated value in the status field.

Namely the flow is triggered when the status field is equal to Resolved.

Then I apply a Timer for some minutes.

Afterwards, I use Look Up Record based on the system id of the trigger record.

 

I do this because I want to check if there exist further updates in the record with the relevant system id.

 

Please find below the scenario I am grappling with.

I switch the record to Resolve.

The flow is triggered.

The timer starts.

Before the completion of the timer I switch again the status to another value.

Then Look Up Record runs.

 

The problem is that it returns as change time the one which is relevant to trigger not the latest one.

 

stsel_0-1737558093322.png

 

Any ideas

Any ideas.

1 ACCEPTED SOLUTION

Voona Rohila
Kilo Patron
Kilo Patron

Hi @stsel 

You can store the updated time and count in a flow variable before your wait step and use it later in your conditions

Flow Variable

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

View solution in original post

2 REPLIES 2

Voona Rohila
Kilo Patron
Kilo Patron

Hi @stsel 

You can store the updated time and count in a flow variable before your wait step and use it later in your conditions

Flow Variable

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Hi @Voona Rohila 

 

Thank you very much for your answer.