Just Finished my CSA, what is next?

Go to solution
ManarY
Tera Contributor

10 hours ago

Hello Community,

 

I have just passed my CSA successfully, I have prepared for it by completing SNAF course and all of its practice labs, I am thinking of the next step, I need to build full projects on PDI that sums up all what I have learnt in real world scenarios.

 

I am asking what are the projects and case studies I can work on in this stage.

I plan also to study material from developer career journey in parallel.

 

Thank you in advance

0 Helpfuls
  • 105 Views
2 ACCEPTED SOLUTIONS

Go to solution
Its_Azar
Kilo Sage

7 hours ago

Hi there @ManarY 

Congrats on passing your CSA 

Your next step should be hands-on, end-to-end projects on your PDI, not just more theory. as you hold CSA now, guess u are good with configurations. and admin pov. but if u have CSA but not fluent with admin pov of stuff, i recommend learing that first. if u are already good with that then proceed with these:

  • A full ITSM setup (Incident, Change, SLAs, notifications, assignment rules)

  • A Service Catalog project with approvals and flows (software or access requests)

  • An employee onboarding/offboarding use case using catalog + flows + tasks

  • A small custom application with tables, ACLs, business rules, and reports

  • Dashboards and reports based on your project data

Also now concentrate more on Developer point of things and practice scripting (Business Rules, Script Includes, ACLs) . This should make you a good developer.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.

View solution in original post

3 REPLIES 3

Go to solution
Its_Azar
Kilo Sage

7 hours ago

Hi there @ManarY 

Congrats on passing your CSA 

Your next step should be hands-on, end-to-end projects on your PDI, not just more theory. as you hold CSA now, guess u are good with configurations. and admin pov. but if u have CSA but not fluent with admin pov of stuff, i recommend learing that first. if u are already good with that then proceed with these:

  • A full ITSM setup (Incident, Change, SLAs, notifications, assignment rules)

  • A Service Catalog project with approvals and flows (software or access requests)

  • An employee onboarding/offboarding use case using catalog + flows + tasks

  • A small custom application with tables, ACLs, business rules, and reports

  • Dashboards and reports based on your project data

Also now concentrate more on Developer point of things and practice scripting (Business Rules, Script Includes, ACLs) . This should make you a good developer.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.

Go to solution
yashkamde
Tera Guru

7 hours ago

Congrats @ManarY , for passing your CSA Exam,

 

As you now cleared the very first step of ServiceNow journey you can proceed with the further certifications..
certification journey.jpeg

 

 

If my response helped mark as helpful and accept the solution.