nowGurukul ServiceNow Hands-On Challenge 2024 #Week_7

[nowGurukul]

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” 

Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the solution in your Personal Development Instance and share the screenshots of the completion in the post comments and your take home learning for this week Challenge.

Benefits:-

1. A weekly implementation challenge in order to do goal based learning.
2. An opportunity to connect and learn from thousand of others ServiceNow Enthusiasts who are part of nowGurukul community.
3. An opportunity to learn and implement exciting features & functionalities of ServiceNow platform every week.
4. Real time project based learning opportunity which can be used in your resumes in order to showcase how competent you are in implementing ServiceNow hands-on solutions.
5. Opportunity to innovate and come up with your creative solutions for the challenges in order to grow your ServiceNow competency.

and much more....

Challenge Guidelines:- 

1. Kindly use your personal development instance for the challenge implementation.
2. In case of any assistance/discussion required , please use nowGurukul Official What's App Channel for the quick resolution.
3. Wherever needed assume the values in order to complete the challenge as you are independent enough to bring in your creativity in your hands on implementations.
4. Make sure you follow Best Practice wherever applicable.

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Prerequisite:

 nowGurukul ServiceNow Hands-On Challenge 2024 #Week_1

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-202...

nowGurukul ServiceNow Hands-On Challenge 2024 #Week_2

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-202...

nowGurukul ServiceNow Hands-On Challenge 2024 #Week_3

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-202...

nowGurukul ServiceNow Hands-On Challenge 2024 #Week_4

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-202...

nowGurukul ServiceNow Hands-On Challenge 2024 #Week_5

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-202...

nowGurukul ServiceNow Hands-On Challenge 2024 #Week_6

https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-202...

Week-7 Challenge:-

Service Level Agreement

Establish Service Level Agreements (SLAs) for the fulfillment of E-Wallet Requests based on the specific Type of Award.

The provided table outlines the Service Level Agreements (SLAs) for response and resolution times applicable to assignment groups responsible for fulfilling E-wallet requests initiated by Managers.

Sl.No	Target	Type of Award	Duration
1	Response	On spot award	5 hours
2	Resolution	On spot award	2  business days
3	Response	Best Employee of the month	3 hours
4	Resolution	Best Employee of the month	2 business days
5	Response	Best New comer Award	5 hours
6	Resolution	Best New comer Award	3 business days
7	Response	Extraordinary Employee Award	6 hours
8	Resolution	Extraordinary Employee Award	2 business days
9	Response	Successful Go-Live Appreciation	4 hours
10	Resolution	Successful Go-Live Appreciation	6 business days

Please feel free to define start and stop conditions as per your logic and also you have the freedom to select the schedule as well.

Access Control Lists

Set up Access Control Lists (ACLs) for E-Wallet requests initiated by Managers

      1. Managers can Submit the request and monitor the raised requests.

2. Fulfillers (Assignment Group members) have visibility of the raised requests and can modify the Request Status and Assignment Group if incorrectly assigned.
3. The Delivery Head has the authority to view the submitted requests, adjust the requested amount, and modify the Assignment Group.
4. If any requests require deletion, the Director or Administrator should handle the process.

Database Views

Managers and higher-level personnel wish to access the 'E-Wallet Requests by Position' report during budget meetings, which includes the following fields.

1. User ID
2. Manager
3. Position
4. Project
5. Type of Award
6. Requested Amount
7. E-wallet Budget
8. E-wallet Balance
9. Type Award
10. Assignment Group

Generate a Database View named 'E-Wallet Request Details' for the Employee and E-Wallet Request by Manager tables. Utilize this view to create the respective report.

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 if you really enjoy working on this challenge.

Regards,

nowGurukul Team

[Sivasangeethp]

Hi @nowGurukul , @AG - LearnNGrow, @Everyone,

I'm trying gs.getUser().isMemberOf(current.assignment_group) to check current user is part of the group. currently the table (x_906853_corpora_0_e_wallet_request_by_managers)in custom scope so above script is not working.

I saw few community post say in custom scope above script is not working. i have tried from Script include to acl and glide query (sys_user_grmember) none of the logic is working for me. please share your thoughts in this 

 script from acl:

answer = false;

var result=gs.getUser().isMemberOf(current.assignment_group);

if(result==true){

answer= true;

}

Another logic :

var SI=new x_906853_corpora_0.IsMemberOfGroup();
var result=SI.GroupDetails(group,user);
gs.info('result==11'+result);
if (result==true) {
answer = true;
}

SI:

var IsMemberOfGroup = Class.create();
IsMemberOfGroup.prototype = {
initialize: function() {
},
GroupDetails:function(grp,usr){
var group=grp;
var user=usr;
var gr=new GlideRecord('sys_user_grmember');
gr.addEncodedQuery('user='+user+'^group='+group);
gr.query();
if(gr.next() || gr.hasNext()){
return true;
}
return false;
},
type: 'IsMemberOfGroup'
};

Thanks,

Siva

[Rampriya-S]

Hi @Sivasangeethp 

I appreciate your findings! We can simplify with OOB ServiceNow solutions !

I see you are solving the 'Managers can Submit the request and monitor the raised requests.'

I propose creating a group called 'Corporate Gifting Managers' and including them in the user criteria of the 'Raise E-Wallet Request for your Mentee' Record producer. This ensures only managers can initiate such requests.

Additionally, we can utilize default ACLs to enhance security. This involves creating roles, binding them to ACLs, and aligning them with specific groups.

[Rampriya-S]

[Sivasangeethp]

hi @Rampriya-S ,

I'm trying for 2nd point in the acl.

Fulfillers (Assignment Group members) have visibility of the raised requests and can modify the Request Status and Assignment Group if incorrectly assigned.

kindly add your thoughts in it.

thanks 

siva

[Rampriya-S]

Got it! The second point means that Assignment group members can change both the Request status and Assignment group. This includes scenarios where tickets are misassigned and come into their queue, enabling them to adjust the assignment group field accordingly.

Means field level ACL.

[Sivasangeethp]

Hi @Rampriya-S ,

Yep correct . but for some reason for request status not editable and the write acl is return as false.

Thanks,

Siva

[Rampriya-S]

Create field level write ACL for 'Assignment group field'.

Assign the required role and configure the same role to the Assignment groups.

[Sivasangeethp]

Hi @RampriyaS ,

I have created the above acl still I'm facing the same issue.  when im impersonate as the user with the below role for them assignment group as well coming as readonly.

Thanks,

Siva

[Sivasangeethp]

Hi @nowGurukul ,

I have completed the week 7 challenge. And added my screenshots in below link.

NowGurukulUpdates · GitFront

Thanks,

Siva

[Rampriya-S]

Taking nowGurukul weekly challenge is a great experience. I suggest everyone at the beginner and intermediate level in ServiceNow to give it a try.

Linked in: https://www.linkedin.com/posts/rampriya-s_corporate-gifting-week6-servicenow-challenge-activity-7180...

YouTube: https://youtu.be/fvLoL-RuQsU