Just Finished my CSA, what is next?

[ManarY]

Hello Community,

I have just passed my CSA successfully, I have prepared for it by completing SNAF course and all of its practice labs, I am thinking of the next step, I need to build full projects on PDI that sums up all what I have learnt in real world scenarios.

I am asking what are the projects and case studies I can work on in this stage.

I plan also to study material from developer career journey in parallel.

Thank you in advance

[Its_Azar · Accepted solution]

Hi there @ManarY 

Congrats on passing your CSA 

Your next step should be hands-on, end-to-end projects on your PDI, not just more theory. as you hold CSA now, guess u are good with configurations. and admin pov. but if u have CSA but not fluent with admin pov of stuff, i recommend learing that first. if u are already good with that then proceed with these:

• A full ITSM setup (Incident, Change, SLAs, notifications, assignment rules)

• A Service Catalog project with approvals and flows (software or access requests)

• An employee onboarding/offboarding use case using catalog + flows + tasks

• A small custom application with tables, ACLs, business rules, and reports

• Dashboards and reports based on your project data

Also now concentrate more on Developer point of things and practice scripting (Business Rules, Script Includes, ACLs) . This should make you a good developer.

[ManarY]

Thank you so much for your suggestions, I will definitely consider them