Lists and Filters Task

[umeraslam_8]

Hello, 

I am trying to validate my lab after applying the advised search filters below

State | is not | Closed AND
Assignment Group | is not empty AND
Assigned to | is not empty

The assignment group is looking for filtered records that are not empty, so the dilemma is that after I sort the state with "Is Critical" incidents as advised, I don't see "Empty" results in my lab, as there are assignments. When I try to select the critical incidents and change their assignment to Service Desk, it fails to update with a message, as some users are not in the correct department. I, however, have updated the incident category to software as advised in the course, The validation fails.

[Tanushree Maiti]

Hi @umeraslam_8 

Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes.  (10 rows will be updated.)

Validate the following details for each incident in the List View:

• Incident Number
• Category
• Priority
• All relevant columns displayed in the List View

Refer to the following videos for guidance:

• https://www.youtube.com/watch?v=YXFL_2WKHwk
• https://www.youtube.com/watch?v=hwyPro0D3Bw

2. Update Incident State

Ensure that you perform this task by impersonating the Platform User.

• Select the State column for all 1 - Critical incidents.
• Use the List Editor to change the State to In Progress.
• Select the green check mark to save the changes.
• A total of 10 rows should be updated.