Lost Posts, Badges & Rank – Need Help Re-aligning

[PrasadShelar]

Hey Community,

After a long time, I logged into our community and was really surprised to see that all my posts, comments, badges, and rank seemed to be disconnected from my account. The blogs, articles, and comments I contributed are still visible on the platform—I can search and view them—but they’re no longer linked to my profile.

I have a feeling this might have happened because I merged my secondary ServiceNow learning account with this one, but I'm not entirely sure.

Now, I really don’t want to lose all the work I’ve put in—my posts, comments, and especially the achievements like badges and rank. I’d love to get everything realigned with my account and work towards gaining back what I’ve earned and continue contributing.

I have a list of all the posts along with their hyperlink. Please suggest how I can go about this. 

Attached is a screenshot of one of my abandoned posts:

[Shivalika · Accepted solution]

Hello @PrasadShelar 

Yes it's because of that. I would give you a suggestion, keep your community ID with your personal profile and don't be merging or disconnecting it here and there again and again. And keep this same email as your "WebAssessor email address". Such that your certifications are reflected here but there is no such thing as merging and disconnecting again and again . 

I don't remember the exact post but I remember Sarah - Community administrator had addressed this issue for a guy who was facing this same after merging his account with new account. 

So you can reach out to SARAH and DAN BRUHN - Administrators - who will look into this issue and perform if there are any remaining steps. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Sandeep Rajput · Accepted solution]

@David @Dan Bruhn Please help @PrasadShelar recover his account.

[Dr Atul G- LNG]

Hi @PrasadShelar 

As suggested by @Sandeep Rajput  @Dan Bruhn and @David  are the right people here to get back your account. Please reach out to either David or Dan over a personal community message and get the issue sorted.

[PrasadShelar]

Thank you so much @Dr Atul G- LNG !

[Dr Atul G- LNG]

No problem mate.