Multilingual Kb Article “Pseudo-Translation” – Updates Only Visible in Editor’s Language
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-25-2025 04:20 AM - edited 03-25-2025 03:55 PM
We have an English KB article that a French-speaking editor updated in their French UI. Now the changes only show for French sessions, while English sessions still see the old version. Normally, we handle translations by creating a separate child article linked via the Parent field.
Has anyone dealt with this “pseudo-translation” scenario? Are there settings, best practices, or PRBs to prevent edits in a different UI language from creating a separate variant of the same article ?
Thanks in advance :))
0 REPLIES 0