MY instane is not waking up!!

sam241
Tera Contributor

‎05-12-2025 11:50 AM

Hi team,

My instance is not waking up from hibernation. I tried multiple times all day, and I clicked to refresh the instance multiple times, too, Can you please assist? thanks! 

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AndersBGS
Tera Patron
Tera Patron

‎05-13-2025 01:08 PM

Hi @sam241 

 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  •  wait, it should come online again after some time.
  •  If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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