PDI offline

haziq_ab
Kilo Contributor

yesterday

Can anybody helped me with my PDI, its offline and not waking up

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6 REPLIES 6

CN-L
Tera Contributor

yesterday

This happens occasionally. If you search the community there are plenty of similar posts and the only real options are to either:

a. wait it out

b. release your instance then request a new one

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AndersBGS
Tera Patron

yesterday

Hi @haziq_ab ,

 

As you might know, there is no support available for PDIs, hence you're limited to two options. Either wait till it comes online again, or release your instance and request a fresh installation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Sarthak Kashyap
Mega Sage

yesterday

Hi @haziq_ab ,

 

ServiceNow does not provide support for PDIs, so you can either wait or release the current instance and request a new one

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

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Sandeep Rajput
Tera Patron

yesterday

@haziq_ab Wait for some time, and see if the PDI wakes up again. Similar issues have been reported by several users in the past. Unfortunately, there is no official support available for PDIs, either you can wait for some time to see if the instance revives or you can request for a new PDI instance.

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