My PDI instance is not starting and says offline

[ramsnow2024]

Hi

My PDI instance is not starting and it is saying offline and wait for few minutes. It is almost more than 3 hours and still offline.   I made international trip and it was working fine over there. After I returned back to home country the instance is not starting.  Initially it gave an error 

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

Now it is totally offline.  I was using this instance everyday to make sure it does not get terminated. I missed just 1 day that was my travel back to home country. 

How do I get this instance working.

Thanks

Ramesh

[Ravi Chandra_K]

Hello @ramsnow2024 

Unfortunately, checking at the client side doesn't help as it would most probably at the ServiceNow side 

All you can do is wait for more time, check after a day or two. 

If it doesn't wake up, you have to request for a new instance 

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra 

[ramsnow2024]

Hi Ravi

I am able to get into the instance but sometimes the Incident link work to fetch the records and when I click on again it is gives the below error.

The webpage might be temporarily down or it may have moved permanently to a new web address.

Thanks

Ramesh

[Ravi Chandra_K]

Can you provide the url you are accessing?

(as in instance.com/url).

If its a simple list/form type, it should open fine when the PDI is online.

Kind Regards,

Ravi Chandra 

[ramsnow2024]

https://dev277917.service-now.com