My PDI is offline after upgrading to Yokohama

Vincenzo Sorren
Tera Contributor

‎05-27-2026 01:00 AM - edited ‎05-27-2026 01:23 AM

Is there a possibility to fix the upgrade error to my PDI dev189201?

VincenzoSorren_0-1779870180754.png

 

 

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AndersBGS
Tera Patron

‎05-27-2026 12:25 PM

Hi @Vincenzo Sorren I

 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence your limited to two options:

  • wait till it comes online
  • release the instance and request a fresh installation 
  •  
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Tanushree Maiti
Tera Patron

‎05-29-2026 10:03 AM

Hi @Vincenzo Sorren 

No , Its not possible.

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

 

If you want to learn the upgrade process, request for lower version and do upgrade from there.

 

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Srikanth_9
Mega Sage

‎05-30-2026 10:41 PM

Hi @Vincenzo Sorren,

 

No, it's not possible to fix the upgrade errors.

If you are experiencing any issues with your PDI like Offline/Hibernating wait for ~24-48 hours to get online. Else, you have to request a instance.

Since, there's no support for PDI issues.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.

 

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