My PDI is offline after upgrading to Yokohama

Vincenzo Sorren
Tera Contributor

‎05-27-2026 01:00 AM - edited ‎05-27-2026 01:23 AM

Is there a possibility to fix the upgrade error to my PDI dev189201?

VincenzoSorren_0-1779870180754.png

 

 

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AndersBGS
Tera Patron

‎05-27-2026 12:25 PM

Hi @Vincenzo Sorren I

 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence your limited to two options:

  • wait till it comes online
  • release the instance and request a fresh installation 
  •  

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Tanushree Maiti
Tera Patron

‎05-29-2026 10:03 AM

Hi @Vincenzo Sorren 

No , Its not possible.

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

 

If you want to learn the upgrade process, request for lower version and do upgrade from there.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Srikanth_9
Mega Sage

‎05-30-2026 10:41 PM

Hi @Vincenzo Sorren,

 

No, it's not possible to fix the upgrade errors.

If you are experiencing any issues with your PDI like Offline/Hibernating wait for ~24-48 hours to get online. Else, you have to request a instance.

Since, there's no support for PDI issues.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.

 

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