Demo IDP is offline

[ShaneR170309988]

Hello, 

My Dev IDP is offline - dev366463. I am tempted to release it and request a new one - but I would prefer not to loose its data. Is the instance recoverable? 

Shane

[Aditya_hublikar]

Hello @ShaneR170309988 ,

You mean pdi ?  

Don’t worry buddy. I also faced the same situation. It took almost one day for my PDI to come back online. Around 2–3 weeks ago, my PDI also went offline, but by evening it automatically came back online. Maybe it’s a ServiceNow glitch or some other temporary issue.

My colleague’s PDI also went offline 2 days ago, and it became online again after some time.

So just wait for a while.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[AndersBGS]

Hi @ShaneR170309988 

The short answer is: no

[Tanushree Maiti]

Hi @ShaneR170309988 

No , Data is not recoverable from released instance.

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.

[Srikanth_9]

Hi @ShaneR170309988,

If you are experiencing this issue more than ~24-48 hours, request a new instance. Since, there's no support for PDI issues. No option to recover the data.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.