Old vs. new profile - how to change your profile picture

[Oli Stammler]

Hey all,
I am still very confused with these multiple user profiles we do have.
Right now I am trying to find a way to change my Community profile picture, meaning this one:



Both profiles I know (https://www.servicenow.com/community/user/viewprofilepage/user-id/137025 or https://profile.servicenow.com/now/cuam/user-profile-detail/myProfile/community) show my "new" profile picture, which I changed about a year ago.
So it is definitely not a sync issue as well.

Anyone with any tips where I could next?

Any help is highly appreciated - thanks!

Cheers
Oli

[annb19 · Accepted solution]

Hi @Oli Stammler ,

You can change your Community profile picture directly from the My Settings → Avatars (https://www.servicenow.com/community/user/myprofilepage/tab/user-icons )

Hope this helps!

[fknell · Accepted solution]

Hi @Oli Stammler,

It's the avatar in your community settings, that you need to update.

Hope this helps!

[glideFather · Accepted solution]

ahoy @Oli Stammler,

navigate to this:

https://www.servicenow.com/community/user/myprofilepage/tab/user-icons 

[annb19 · Accepted solution]

Hi @Oli Stammler ,

You can change your Community profile picture directly from the My Settings → Avatars (https://www.servicenow.com/community/user/myprofilepage/tab/user-icons )

Hope this helps!

[fknell · Accepted solution]

Hi @Oli Stammler,

It's the avatar in your community settings, that you need to update.

Hope this helps!

[glideFather · Accepted solution]

ahoy @Oli Stammler,

navigate to this:

https://www.servicenow.com/community/user/myprofilepage/tab/user-icons 

[Aditya_hublikar · Accepted solution]

Hello @Oli Stammler ,

When you reply to a post, your avatar will be displayed alongside your reply. To change your avatar, go to Settings, navigate to the Avatar section, and update your profile picture.

If this helps you then mark it as helpful and accept as solution.

regards,

Aditya