Outlook Actionable Message - Email Survey using Emoticons/Emojis (Washington DC)

Oxo
Tera Contributor

Please would anyone be able to point me in the direction of some comprehensive and up-to-date guidance in relation to OAB Survey Emails? 

I have been tasked with creating responsive emails, using emoticons to rate customer satisfaction on the resolution of incidents.

By piecing together relevant parts of various blogs and videos, I have

  • installed the OAB plugin
  • Added ${mail_script:include_survey_actionable} to Survey Invitation notification
  • Created a base survey including satisfaction score metrics (emoticon files uploaded), trigger conditions etc
  • Created an EMail notification script that displays emoticons (struggling showing Survey No AND Incident No together though)
  • Added a column to the Metric Result table
  • Created an inbound rule.....
  • The inbound actions script has me totally stumped 😞

I'm sure with some good documentation and/or video I can get this over the finish line, so would really appreciate your help.

 

TIA

 

Paul

 

 

0 REPLIES 0