PDI Cluster Offline - TLS Error

[andrewh20398755]

Posting this here to add to the traffic. I know my options but if ServiceNow could fix our cluster

[Tanushree Maiti]

Hi @andrewh20398755 

Sometimes the instance's backend is running but the SSL handshake fails in standard browser tabs.

• Open the ServiceNow Developer Portal in an Incognito / Private window.
• Sign in and attempt to launch your PDI.
• If a security warning appears, look for and click Advanced, then select Proceed to [Your PDI URL] (unsafe)

Alternative: If waiting does not work and you urgently need a working environment, you will need to wipe or release the PDI: 

• Log into the ServiceNow Developer Site.
• Go to your My Instance panel, click Actions, and select Reset and Wipe Instance or Release Instance to start fresh.
• Warning: Doing this will erase all configurations, custom apps, and data on your old instance

[andrewh20398755]

Thanks I gave it a shot but still says Bad Request: This combination of host and port requires TLS.

[Tanushree Maiti]

Wait for some time.