PDI Created - but not showing in menu (DEV280352)

[AsbjørnL]

I got a PDI 2 days ago, but of course I forgot to note the admin password. I thought "Oh well, I'll use the pw reset feature", but the phone number isn't correct.

I cannot see any option to manage the instance in my user profile or on the Now Dashboard, so right now, it's stuck in a limbo, where I have build tables, but I cannot continue working on them because I cannot log in.

Any hints on how to fix this?

[Tanushree Maiti]

Hi @AsbjørnL 

Using Action dropdown , Change the user role to ADmin.

[AsbjørnL]

I cannot access the "Manage my instance" at all, that is the issue. From there I know I'd be able to find the admin password, but the "Manage my Instance" option is not available to me.

[Tanushree Maiti]

Hi @AsbjørnL 

In that case , Release the instance and request for new Instance.  I guess , you won't be able to do that as well.

There is no Support Available for PDI.

Hi @Jim Poisson (Sorry for tagging you) : Could you please help him. At least to release the instance ,so that @AsbjørnL  - can request for new PDI instance.

[Jim Poisson]

Unfortunately, I do not have access to manage or administer PDIs. You may want to open a case if you need help resolving the issue.

[Tanushree Maiti]

Hi @AsbjørnL 

As per Jim's confirmation , raise a case with Nowlearning support in Servicenow University , request them to Release the instance from your developer portal and give Admin access.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home