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PDI Created - but not showing in menu (DEV280352)

AsbjørnL
Giga Contributor

4 weeks ago

I got a PDI 2 days ago, but of course I forgot to note the admin password. I thought "Oh well, I'll use the pw reset feature", but the phone number isn't correct.

I cannot see any option to manage the instance in my user profile or on the Now Dashboard, so right now, it's stuck in a limbo, where I have build tables, but I cannot continue working on them because I cannot log in.

Any hints on how to fix this?

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11 REPLIES 11

Jim Poisson
ServiceNow Employee
In response to Tanushree Maiti

3 weeks ago

PDIs are not a ServiceNow University function, you need to log the case with Now Support.

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Nishant8
Tera Sage

3 weeks ago

Hello @AsbjørnL , you can login with the same registered email address where you received your account details. In fact you should be able to see your admin password. It should work.

 

Regards,

Nishant

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