PDI - How to Reset User Multi-factor Authentication (MFA)

[Mittal_M]

How to reset the multi-factor authentication for the system admin account of my PDI instance, I have accidently deleted my instance account in the authenticator app for my "admin" account. I don't have any other account to login into my PDI hence I can't login and access my PDI at all.

I have reached out to developer email but so far haven't got any response.

Appreciate any help on this.

@John_Yates 

[Mittal_M]

Hi @Simon Hendery @Deepak Shaerma ,

I would like to access this page and setup the MFA again for admin account as I accidently deleted the account in authenticator app (screenshot 1), hence I can't enter the 6-digit code to login and verify during the login (screenshot 2).

Screenshot 1: MFA Setup

Screenshot 2: Login page authenticator code.

@John_Yates , wanted to check with you based on your last comment in this post https://www.servicenow.com/community/platform-privacy-security/reset-user-multi-factor-authenticatio..., are you able to get the right resource/information ?

[cncsyshu · Accepted solution]

You can use postman to send api to update the user's MFA field.

Method: PATCH

URL: https://<yourinstance>.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441

Authorization: Basic Auth

Username/Password: Your admin account

Body:

{"enable_multifactor_authn":"false"}

After you updated the field to false, you can login without MFA code.