PDI Instance is Offline shows unscheduled Maintenance

[VasanthMuthuram]

PDI Instance is in Maintenance mode for more than a week. but all of me colleagues are able to work on their PDI Instance

hOW TO resolve this issue.

[Nikhil Bajaj9]

Hi @VasanthMuthuram ,

if it is under maintenance, no one can do anything to fix it. Wait till mainteance is over. 

[prerna_sh]

Hi @VasanthMuthuram 
There is no Support for PDI related issues. Best way is to wait.

If your instance is offline, you can try the following options:

• You can release this instance and request a fresh instance but note that this will result in the loss of all your previous work and data.
• Alternatively, you can wait to see if the issue resolves on its own. If it doesn't after some time, you have to take a fresh instance.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.

Thanks,

Prerna

[Shashank_Jain]

@VasanthMuthuram ,

There are only two approaches you can try in this situation and there is no official ServiceNow support article addressing it.

1. Wait – the duration until your instance is available is uncertain.

2. Release and request a new instance – please note that any unsaved work will be lost.