PDI is offline

[Gopi22]

Hi Everyone, 

My PDI shows as "The instance is offline. Please check again in a few minutes." Do anyone know how I can get the PDI back online ? Is there any support available for this ? 

Thanks,

Gopikrishnan

[PrashantLearnIT]

Hi @Gopi22 

When your ServiceNow PDI (Personal Developer Instance) goes offline, it usually happens due to inactivity. Instances are automatically reclaimed after a certain period of inactivity or become unavailable due to maintenance of PDIs.

Things to keep in mind-

1. ServiceNow does not have support available for PDI.
2. Usually, you can wait for some time if it says the instance will be available after the scheduled maintenance. You can wait around 3-4 days if you have some development done on PDIs without having a backup.
3. Another way is that you can release your current instance or request a new one if it's urgently required.

Please backup your changes every time, whenever you leave your PDIs after some development POCs to avoid unexpected delays.

[Sandeep Rajput]

@Gopi22 If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

[JaishreeR]

Hi @Gopi22 

I faced a similar issue and now my PDI is up and running after about 1 week. 

If my response was helpful, please mark my answer helpful 👍 and accept as a solution ✅ so it can be valuable to others.

Thanks 

Jaishree R