PDI Waitlist

Divine Ezeagwun · ‎01-09-2026

Does anyone know how long the waitlist is to get a PDI (Personal Developer Instance) for Zurich release?

I lost my PDI during the holidays and I've been on the waitlist to get a new one for 2 days now. Thanks!

PrajaktaG308421 · ‎01-09-2026

Hello @Divine Ezeagwun ,

I t will take 3 to 5 Days. In my case it took 5 days to update to Zurich you can wait you will get the upgradation successful mail one done.

View solution in original post

AndersBGS · ‎01-09-2026

Hi @Divine Ezeagwun ,

no, this is not mentioned anywhere, so only solution is to wait until you are being assigned a PDI.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Divine Ezeagwun · ‎01-12-2026

Thanks @AndersBGS I finally got the notification that my instance is ready but it only has the Build Agent and ServiceNow Studio. Do you know how I can get access to the ITSM modules like Incident, problem, change etc. ?

PrajaktaG308421 · ‎01-09-2026

Hello @Divine Ezeagwun ,

I t will take 3 to 5 Days. In my case it took 5 days to update to Zurich you can wait you will get the upgradation successful mail one done.

Vamshibussu · 4 hours ago

I have been experiencing the same issue for the past five days. Initially, I was assigned the Zurich instance; however, the build agent was not installed, and ServiceNow repeatedly notified me to release the instance and request a new one. Consequently, I released Zurich and requested the Australia instance, but I was added to the waitlist.
Could you please let me know how long you had to remain on the waitlist before your PDI became available again?