Assessment Simulator Task 3 - Create and Comment on a Record - Failed

gobindoshmy
Tera Contributor

‎04-29-2025 02:13 AM

I am having issues with validating Assessment Simulator Task 3 in the Micro-Certification .

I've followed the below instructions correctly, but the validation always fails. 

 

Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
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Bhavya11
Kilo Patron

‎04-29-2025 05:14 AM

hi @gobindoshmy ,

 

can you post the comment by impersonate back as admin instead of platform user.

 

Thanks,

BK

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,
BK
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gobindoshmy
Tera Contributor
In response to Bhavya11

‎04-30-2025 02:20 AM

Tried the solution suggested and it's not working 

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gobindoshmy
Tera Contributor
In response to Bhavya11

‎04-30-2025 02:39 AM

I have tried the suggested solution and it's not working.

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