Popups to encourage end users to rate knowledge articles and mark them as helpful or non-helpful.

Suzy_Hyslip
Tera Contributor

2 hours ago

Has anyone ever treed using custom popups to encourage end users to rate articles and mark them as helpful / not helpful?

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1 REPLY 1

vaishali231
Mega Sage

30m ago

Hey @Suzy_Hyslip 

You can achieve this using a custom widget in Service Portal.

  1. Clone the OOB Knowledge Article Helpful widget.
  2. Add a custom modal with Yes and No feedback buttons.
  3. Configure Client Controller to handle user selections.
  4. Use server-side logic to capture and save feedback against the current Knowledge Article.
  5. Trigger the popup after a specified time or when the user reaches the bottom of the article.
  6. Prevent repeated popups for the same user and article.

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If this response helps, please mark it as Accept as Solution and Helpful.

Doing so helps others in the community and encourages me to keep contributing.

Regards

Vaishali Singh
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb



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