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Projects for I.T. Systems Conversion & Their Go-Live Events

CHSlehmanREL123
Tera Contributor

‎10-23-2025 08:04 AM

Does ServiceNow have out-of-the box, but customizable workflow (outside and separate from the incident management workflow) for managing IT systems conversion go-live projects in order to track go-live issues and their resolution (within the conversion project) and 30-60-90 days follow-up before the new system go-live event transitions to long term support?   Thank you in advance for sharing your knowledge and experience around this topic.

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StephenR0086629
Tera Contributor

‎10-27-2025 01:45 PM

Systems conversion projects can be complex, especially when migrating legacy IT infrastructure to modern platforms. I’ve found success by breaking the process into clear stages—data mapping, testing, and phased go-lives. Communication and rollback planning are key. Using ServiceNow for tracking dependencies and workflows helps reduce errors and downtime, ensuring a smoother transition across departments.

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