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Projects for I.T. Systems Conversion & Their Go-Live Events

CHSlehmanREL123
Tera Contributor

4 weeks ago

Does ServiceNow have out-of-the box, but customizable workflow (outside and separate from the incident management workflow) for managing IT systems conversion go-live projects in order to track go-live issues and their resolution (within the conversion project) and 30-60-90 days follow-up before the new system go-live event transitions to long term support?   Thank you in advance for sharing your knowledge and experience around this topic.

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StephenR0086629
Tera Contributor

3 weeks ago

Systems conversion projects can be complex, especially when migrating legacy IT infrastructure to modern platforms. I’ve found success by breaking the process into clear stages—data mapping, testing, and phased go-lives. Communication and rollback planning are key. Using ServiceNow for tracking dependencies and workflows helps reduce errors and downtime, ensuring a smoother transition across departments.

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