I am using prometheus and alertmanager to send data to service now.
Severity label in prometheus is not getting mapped in service now all events table field .By default the severity is getting set to Major or Clear .
Forum Posts
Resolved! Not able to reset my developer admin password
Hi Team,https://dev86653.service-now.com/ for this my admin credentional is not working and not able to reset now, as reset link is not coming on the verified email address, please help for the same
How start same old workflow for old record when approval was rejected.
Hi All,I have one request.Already we have updated new changes in workflow.We are also having old records which is still following old workflow. After reject its going back to stages and coming back for approval stage and its starting from new workflo...
Resolved! Role or ACL
Guys, I have to create an application and give users the power to create graphs and dashboards. I tried to pass the admin role for testing, but when I went to make a graph as an impersonated user, the graph barely looked like this. I don't know if I ...
Variables on the Report Request catalog are not populating to the task
When submitting a ticket the task from the ticket only shows the Requested for in the variable section when it should be pulling in the variables that are assigned to the Catalog Task via the workflow. what configuration am I missing here?
Flow: Do the following until - call subflow but cannot get outputs
Hello, I am trying to use the Do the Following Until - which calls a Subflow and based on the result of subflow exit loop. But when I set flow variables right after subflow step - I have empty after reaching Until condition... all next steps. What I ...
User Preference: Start up page: Add a new option as user-preferred home page
I need to create a new drop-down option for user to select a homepage. Is there a way to create the choice option?
I Cant login in Now Leaning eBooks
I tried to log in to ebook (linking), but when I type username, it goes back to the initial screen.Help me
Importing External more than one Articles with image, document into ServiceNow Knowledge Management
Hello Team, Problem:- I have 200 knowledge articles and every knowledge article have 2-3 image and some pdf or docs files.So how to import these all article in service now. Thanks in advance.
Creating a report on the usage of record producers
I had previously created a report that shows the usage of catalog items using the sc_req_item table (RITM table) where the catalog item fields are exposed. I want to create a similar report but for record producers. How do I do this?
Push Notification for members of assignment groups when assignment group email is filled out.
Good morning ServiceNow Community(Central Time Post)I am having a problem and I’m need of a solution to work around out of the box push notifications.The way the ServiceNow system is currently configured is if no Group Email is filled in for the Assi...
Draft Article Messages
For some time now I have been getting a number of notifications from the SN Community about "Draft articles" being submitted or recalled. I am trying to figure out WHY I am getting these and what can be done about them. Here is a sample from today:...
PDI 205725 down for maintenance for 2 days now
PDI 205725 down for maintenance for 2 days now
How do I know if AI Search relevancy model has updated?
We recently implemented AI search onto our portal instance. It has been 49 days since implementation, and I want to know how do I know if the AI Search relevancy model has updated?
Custom Standard Ticket interaction
Requirement:Customize the Standard ticket and all the associated Service Portal widgets to ensure that details of Service Desk agent currently working on any ticket are hidden from end users who are tagged to the ticket in any way. Examples: I as an ...
