"Search global" is not working in while searching with keyword

[VaishnaviP72982]

Global Search functionality not working properly when searching on navigator view. When searching for cases related containing keywords alike : derusvlzsplh or any nodes in Global search on Home page no incidents are returned.

The incidents which got created recently or 3 days back containing such words also not returned during global search.

Someone help me to understand the functionality and configuration of this global search and finding the cause of this issue.Thanks

[Nayeem A]

Hi,

This issue can occur if Text Indexing is not enabled for the field where the keyword exists.

You can verify and enable this by doing the following:

1. Navigate to System Definition → Dictionary.
2. Search for the field in the Incident/Case table where the keyword is stored (for example short_description, description).
3. Open the dictionary entry for that field.
4. Set Text Index = true.
5. Save the record.
6. Then go to System Definition → Text Indexes and regenerate the index for the table.

Explanation:
Global Search only returns results from fields that are text indexed. If the Text Index attribute is set to false in the dictionary entry, the field content will not be added to the search index. Because of this, incidents created recently or earlier will not appear in Global Search even though they contain the keyword.

After enabling Text Index = true and regenerating the index, the records containing the keyword should start appearing in Global Search results.

If this helped resolve your issue, please consider marking this response as the solution so it can help others facing a similar problem.

Thanks.

[VaishnaviP72982]

Hello @Nayeem A 

Thanks for your time and explanation. 

I have tried checking the dictionary table but was not able to find short description or description field in the incident table.

[Nayeem A · Accepted solution]

Hi
You might not see those fields on incident table as they inherit from task table so check them once at task table.
If this helped resolve your issue , please consider marking this response as the solution so it can help others facing a similar problem.
Thanks

[Mark Manders]

Have you checked your search sources?