Renaming the instance url

[MThomas1]

Hello,

In our environment, the naming of the sub productions are done incorrectly at the implementation time.

Renaming the url/instance -> is this  recommended ? complexity level? 

what is the best practice?

Thank you.

[sreeram_nair]

It's better not to rename the instance. Rename the URL you expose instead.

• Keep the native URL (https://<instance>.service-now.com) as-is. Renaming the instance name is generally not supported/recommended and can break upgrades, support tooling, and vendor-side automation.

• Use vanity (custom) DNS names per environment and make those the only URLs end-users and integrations see, e.g.:

  • itsm.dev.company.com, itsm.test.company.com, itsm.company.com (prod)