Our organization has a number of strategic software partners that use different service desk solutions.Is there an API that allow me to securely send an Incident from my Service Now system to an external SNOW system or other help desk system. Our te...
Hi All,I have a email template there I need to add the link of the approval record which should redirect to the ESC portal.I have tried mail script but it is not coming properly. Instead of native approver should see the information in ESC portal on ...
Guys, so far I've only used the Now Platform to create applications and forms, but I wanted to know what the difference is between creating an application on the Now Platform and the Service Portal. I've seen that it's possible to create a service fo...
Hi Team, I am using DB view for showing combined value in variable of type reference. It works as expected and I am able to select appropriate value for the reference field. But, the issue I am facing is, selected value is not being displayed while v...
Good morning, I am new at this forum. I have been recently introduced to "Office Tempater": a ServiceNow Store App to generate Office Documents based on ServiceNow data. In my company we use this to export personal data into a CV. I am wondering if o...
Hello everyonei have created a display businees rule to get info message on incident when priority level is low, but the info message is working on global now am trying to exclude this message for service operations workspace how can i acheive this?T...
function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var lm=g_form.getReference('line_manager'); var dm=g_form.getReference('director_approval'); var gm=g_form.getReference('general_ap...
Looking for advice on how Risk teams can track customer remediation efforts. Specifically, our Customer Remediation is currently tracked by Business Line Risk Groups. The Customer Remediation SMEs for each Business Line track these independently of ...
I don't see any labels or "areas" for reporting. I'm not referring to Performance Analytics but regular reporting on different data, in this case, reporting on the task table but it is more of a general reporting question because I have had this prob...
I am working on an app in the portal.So I need to trigger a pop up on a page from a header menu item. The header menu item is configured to redirect the user to a page. But I need the menu item when clicked to first trigger the popup/modal. So when r...
Hello Community,Is it possible to automate user provisioning with Google Directory?? If a user field is updated in Google Directory, that field also needs to be updated in ServiceNow. This would be similar to the Azure integration for ServiceNow AD (...
Recently My Computer records do not allow the right-click context menu. I am unable to save and reload forms, as I am sure many do. It's a random issue it appears. Please help me regarding this.
I can't create a jdbc datasource to test the data extraction from phpmyadmin, I created this table now, just for it to allocate the data and it contains the same number of columns and the same name as the php database, and I don't know why it's givin...
How do I get the full user admin role on my profile. I just got my personal SNow instance for training purposes via SNow website. I cannot add any new users, roles, or groups as no NEW button is shown. How do I get this access?
Apologies if this is the wrong spot. Internally our devs have used this component a couple of times. It's what I would describe as stacked accordions with some switches at right. I'm trying to determine if this is an out of the box component and if s...