Hi, My profile name is somewhat badly treated in Servicenow I guest I initially entered my last name with a slashed letter o (norwegian alphabet), but there is no support for extended alphabets, so SN translates illegal characters to _.Normal transla...
Trying to understand how to unrelate a change from a Problem ticket. Any suggestions? Thanks.
I would like to create a report, that when ran, will show me if someone has had more than a certain # of incidents open, such as more than 3, within a 30 day time period. How could i go about doing that.
Hello, We have the integration set up with PagerDuty, however, updates do not come in from PagerDuty. ServiceNow side creates a PagerDuty ticket and is able to update with Notes and Status. Checking the Webhooks in ServiceNow, each Health Check read...
How can I create a report in Service now that when ran will tell me if, within a 30 day period, someone has had more that 3 incidents created?
Hi, Not sure if posting in right forum. Hopefully this makes some sense. Trying to figure out how to create a report of resolved tickets by tech without having to filter techs individually in report(techs come and go). Would like to be able to filte...
Hello, I have a requirement for the Record Producer. There are two variables: "Proposed Effective Date" and "Expected End Date," both of which are of the "Date" type variable.1)Requirement is that the "Expected End Date" must be greater than the "Pro...
Hello, I need some help creating dashboard for instance scan. There is a OOB dashboard which we want to enhance like Adding new widget showing percentage for upgradeability, manageability, Security, Performance and user experience. Any feedback. R...
Hi Everyone, We have requirement when we click on rescheduled button (custom button) on scheduled state it will move back to authorize state and approval should get trigger to CAB approvals. >> created a custom button on scheduled state and change th...
Hi All, We are working on Automation discovery and looking out for possibility to modify the report page. Has anyone perform any changes on the report page like renaming the name or adding new widgets. Is it feasible to perform these changes. I can...
Hello all, In order guide, we have MRVS type, I have created the variable in variable set. Similarly, the same variable with same name have created in one catalog itemA. When the order guide submit, the variable set values should map to the catalog i...
Hi all, I need to submit a catalog item in the order guide. In the order guide we have MRVS variable which has variables of application. If application is value set to Value1. Then Catalog item 1 need to submitted. But to achieve this I tried to add ...
Hello All,I I installed "Problem Management Best Practice - Madrid" to revert OOTB functionality but State choice fields was not loaded from plugin.. What might be the reason ?? however fields was manually loaded from PDI instance & working as expect...
Hi everyone,I’m currently working in a Desktop/Onsite Support role and looking to advance my career by learning ServiceNow. My goal is to improve my skills in IT service management (ITSM) and explore roles like ServiceNow Administrator or ITSM Consul...
Hello all,We have recently implemented ServiceNow at our organisation for IT to manage tickets, requests, demand and projects. We have a number of other service areas in the business that are also interested in utilizing ServiceNow for their own pur...