report in service now to know how much time an incident spent in each assignment group

[ranjeeth1]

generate a report in service now track the time spent in each assignment group even if the assignment group changes multiple times duration should be sum of common assignment groups like if incident stays assignment group A for sometime and moved to assignment group B and again reassign back to assignment group A we need a duration of incident stayed in assignment group A along with group details and breached info how to achieve this requirement please share your ideas.

[Dnyaneshwaree]

Hello @ranjeeth1 ,

https://www.servicenow.com/community/platform-analytics-forum/create-report-on-incident-time-spent-i...
https://www.servicenow.com/community/developer-forum/report-on-time-spent-on-one-particular-incident...
https://www.servicenow.com/community/now-platform-forum/how-to-track-time-spent-by-each-assignment-g...
https://www.servicenow.com/community/performance-analytics-blog/how-to-create-a-historical-report-ba...
https://www.servicenow.com/community/developer-forum/report-on-time-spent-by-each-assignment-group-f...

If my solution helps you any way then mark it as accepted and helpful.

Thank You!!