Seeking a ServiceNow mentor

MilosDjorovic · 9 hours ago

Hello i am a IT ServiceDesk admin with 6+ years of experience. I recently started in a new company where the ticketing system is ServiceNow, little by little i started doing some ServiceNow changes, improvements, administration so i was wondering if there are any Mentors available that can boost my learning time as i am suppose to take on a ServiceNow admin role in the near future.

Hemanth M · 8 hours ago

Hi @MilosDjorovic ,

That's great progress!, have you explores this System Admin journey?, this would really give you the required collection of courses to take up a ServiceNow Admin role.

Career journey link - https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4...

Hope this helps!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

MilosDjorovic · 8 hours ago

Thanks for the tips and replies, i have completed the Welcome to Service Now and the Micro Certification. Currently im on the ServiceNow Administration Fundamentals, it is a bit challenging especially since my company has 2 separate tenants and 4k+ employees so there is a lot of Info bombing, not to mention the last SNOW admin left the workplace before i could do a proper knowledge transfer. Do you thinki i should switch to the Course that you proposed?

Aditya_hublikar · 8 hours ago

Hello @MilosDjorovic ,

Welcome to servicenow community

You can start with practicing in Servicenow PDI .

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

Application Navigator, Banner, Content Frame (UI16)
Explore Forms and List Views
Company Branding and changing the Welcome Page
Context Menu (what it is and its types)
Breadcrumbs and how they work

Next, move on to data modeling basics:

Table and Field creation
Table dependencies and Table Extensions
Field types
Views
Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

Reference Qualifiers
Dot-walking
UI Policies
Dictionary Overrides
ACLs
Priority Lookup
Difference between Configuration vs Customization

Then understand data movement and backup concepts:

Update Sets (how to take backup of your work)
Update Set transfer methods
Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

Incident
Problem
Change
Request

And then deep dive into the Development part.

CSA is the basic and most important certification for ServiceNow beginners

Main topics to focus on:

Platform UI and navigation
Tables, fields, forms, and list views
Users, groups, and roles
Basic ITSM concepts
UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

Practice each topic in your Personal Developer Instance (PDI)
Do not just memorize answers—try to understand why a feature is used and when to use it

Once you follow this path, your ServiceNow learning journey will be smooth and structured

Try to spend 2-3 hours daily on community which will help you understand different real time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can refer this thread :

https://www.servicenow.com/community/sysadmin-forum/six-steps-on-how-to-start-learning-servicenow-a-...

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

Here are few thread that you can refer for interview question :

https://www.servicenow.com/community/itsm-forum/servicenow-interview-questions-part-1/td-p/3511504

https://www.servicenow.com/community/itsm-forum/scripting-practice-question/td-p/3529846

https://www.servicenow.com/community/itsm-forum/scripting-interview-questions/td-p/3545279

https://www.servicenow.com/community/virtual-agent-forum/scenario-based-and-theoretical-interview-qu...

You can also connect with @Dr Atul G- LNG for ServiceNow guidance.