Seeking to store IT contracts in the ast_contracts table

[darrendonaldson]

Hi folks, wonder can you help

I am seeking to store IT contracts in the ast_contracts table. Would anyone know if we would be covered under our current licenses to do this. We currently utilise standard ServiceNow licenses only for IRM, ITOM, ITSM and have a CMDB.

Thank you!

[Tanushree Maiti]

Hi @darrendonaldson 

Users can manage or create contracts in ast_contract table - require fulfiller licenses (like  contract_manager),

while end users can only view the records.

Users with the contract_manager role can use the Contract Management application to create various types of contracts, such as leases, warranties, maintenance, and service.

You can add the following information to contracts.

• Assets covered by the contract
• Users covered by the contract
• Terms and conditions associated with the contract
• Other documents related to the contract

Role Contains Role Description

contract_manager

financial_mgmt_user

Manages the contract life cycle. Can create, edit, and delete contracts.

Refer: https://www.servicenow.com/docs/r/it-asset-management/enterprise-asset-management/lease-management-o...

https://www.servicenow.com/docs/r/it-asset-management/contract-management/r_UserRolesIWContractMgmt....

[darrendonaldson]

Hi, does this mean I then have to have contract manager? Is this normally part of standard licences, which we have only do you know? I have FF licences and use standard licences cross the solutions we have

[Ehab Pilloor · Accepted solution]

Hi @darrendonaldson,

contract_manager role is needed to create edit a contract.

The contract_manager role is the primary out-of-the-box (OOTB) user role in ServiceNow Asset Management for handling the full lifecycle of contracts (e.g., leases, warranties, and service agreements)

Users with this role have full CRUD (Create, Read, Update, Delete) access to the ast_contract table and related Contract Management application features:

• Create: Draft and submit new contracts. 

• Edit: Modify contract details (subject to state-based restrictions). 

• Delete: Remove contracts.

• View: Access all contracts and associated terms and conditions. 

Some links that you may find helpful:

https://www.servicenow.com/docs/r/it-service-management/contract-management/r_UserRolesIWContractMgm...

https://www.servicenow.com/community/sam-forum/contract-ast-contract-can-anyone-other-than-contract-...

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor