Send 'Pretty' Email Reports from an employee's email

[mattlaufer]

Hello,

We currently have a manual process in service now that I have been told is not possible to automate.

I receive a spreadsheet of problems for the companies I support. I then extract the relevant data, paste into SmartSheet to make it look pretty, then screen shot that, and put it in an email that goes out to my operations leadership. The emails go out at an established cadence based on specific variables. All those variables (like priority) are defined in SN.

This whole process is manual. I've been told it is not possible to automate because 1) SN does not support the ability to send 'pretty' html emails that would suitable for operations leadership. and 2) The emails need to come from an individual employee (varies by region) and not a generic SN email.

Is this really not possible?

Thanks!

[Runjay Patel]

Hi @mattlaufer ,

ServiceNow support HTML content, you can design as per your need. you can add image, video, attachment etc..

You can also set from dynamic email in your notification using email script like below.

email.setFrom('xyz@abc.com')

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Ankur Bawiskar]

@mattlaufer 

ServiceNow has capability to send email and add html content in it which can add some styling to it.

What did you try so far and what didn't work?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mattlaufer]

Hello @Ankur Bawiskar & @Runjay Patel - Thanks for your thoughtful response. Can you please point me in the direction of documentation for these features?

[Runjay Patel]

Hi @mattlaufer ,

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/t...

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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