Service Operations Workspace knowledgebase for fulfillers

[DP1970]

I am an application support and have got a task to create a KB on how to setup Service Operations Workspace for fullfillers.
Points to cover:
What do you see.
How to setup - My List
What options are available.
Advantages to use SOW.

[Kristian Maiora]

Hi @DP1970 . I'm a little confused. Are you asking for a KB regarding the benefits of SOW?

[DP1970]

How to setup list and benefits to use SOW.