ServiceNow Corp's Customer Notification Process used during a Platform Outage

[anthonynucc]

Hello All! I am looking for the Process Documentation that ServiceNow Support follows during a Platform Outage, like the one we recently had, to Notify its client base.

[Mark Manders · Accepted solution]

That's internal ServiceNow documentation. You should reach out to ServiceNow Support for this documentation (if they even release it). 

I don't know what outage you had (nothing on any of my clients), but on an outage cases are created and those sent through the normal notification process.

[anthonynucc]

Thank you, Mark, I will contact our ServiceNow Account Manager to follow through with.