Hi there,I'm encountering an issue while trying to edit a catalog item using the Catalog Builder. My goal is to change the layout of some variables. I have successfully made similar changes in the past, in this catalog item, using the catalog builder...
Hello all, We have a different requirement to tie Q&A search results with Cases to verify or report what Agents searched for those cases. In my research it is not possible because Q&A is completely different there is No any link to cases. Could you ...
I am trying to get through the first lab instance in the Welcome to Service Now. I finished all the lessons and wasn't aware that i had to do the labs while going through the lessons. I have tried to validate and it says the one task is possibly not ...
Hi Community,Hope you are all doing well.I’m reaching out for guidance on a report requirement related to SLA Definitions in our instance.We need to generate an Excel report(only one time) of all active SLA Definitions with usage and related group de...
Hi All, I've been tasked to create a report that shows the current SLA performance for the month. Simple enough:Table: task_slaSLA definition: P3 ResolveStart Time: On this monthGroup by has breached How would one incorporate an SLA breach that occur...
Can we use Git HUB to deploy both scoped APPs and global APPs between instances? Also, can we store files using Git HUB to store and retrieve code between different developers working on the same code? Your response is greatly appreciated. Thanks,Sa...
How can I determine whether the Wait for Message step in Flow Designer has resumed successfully or timed out? I want to perform different actions based on whether the message was received or not. Additionally, how can I retrieve the payload from the ...
I request that the "Knowledge 2026 is here" mini-button be removed from the Community. It continually blocks content I am trying to read. The banner is enough. This thing is a nuisance.
When I try to access a course (https://learning.servicenow.com/lxp/en/it-operations-management/configuration-management-database-cmdb?id=learning_course_prev&course_id=c03ca22847ec66547faa0415f16d43f4), I receive this message. You are not authenticat...
Hi ,Im doing Lab for report 2.1, and i am not getting the mismatch .. Configure a Score reportOpen Incidents as per the Lab instructions should be 6,884Im getting 9494 open incidents Im unable to figure out where i went wrong . Pls suggest where i we...
Hi, I have a problem with case API. When i used the GET with the case number to query case by id, the result is "record not found". If i changed to the case sys_id, everything works fine. Does anyone had the issue and had resolved it ? Thanks,
Hi all I'm looking for the customer notifications on change of state.when the user raised the case it is going to FSM and then work order creation and task assignment ,agent assignment ,dispatch ,work completion ,for all these the end user who raised...
Hi ,I have got access to the PDI Xanadu instance (Creator User).But, i do not see options for Scripting / Client Script etc. These menu options do not appear when I check the "All" menu options.What could be wrong? Pls guide
Community Central forumI am working on Service portal, I have cloned the widget-data-table , And By default there are 4 columns in it, I want to customise them and add assignment group and state also, How can I do it, Please guide, Thank you
I’ve been working with Now Assist in our Service Desk environment for a while now, and instead of sharing the usual “marketing-style” benefits, I wanted to post something real and practical from day-to-day experience.Here are the 5 ways Now Assist ac...
