How to measure effectiveness of KBAs
Hi, I am a KM manager and looking for resources in measuring effectiveness of KBAs. Also, looking for ways to advertise the usage of KBAs.
Forum Posts
Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)
In the ServiceNow Administration Fundamentals On Demand (Xanadu) Course, there are mentions of Labs. e.g. "in this next lab you will..." However, there are not labs in the course. In the Welcome to Service Now course there were labs interlaced in ...
Service Now Agent Client Collector for macOS
Hi, not sure if this is the correct forum location or not, but any help would be greatly appreciated. I am trying to install the ServiceNow Agent Client Collector for macOS on our test devices, but the command to install the collector is not working...
Community badges vanished
Hello, Does anyone know how to get back the badges deleted from our community profile?Some how my badges got vanished from the profile.
Control Attestation outcome
In ServiceNow IRM, if we have a control and want to perform an attestation with a control owner, the current outcome we receive based on their inputs is either 'Compliant' or 'Non-Compliant.' I was wondering how I can change the outcome to 'Effective...
Can't Find Administration Fundamentals Course Lab 7.3 XML File
The lab said to search for a file named "prb_manufacturer_update_set....XML", but I don't see it in the folder downloaded from lab 1.1. Can anyone tell me where I get this file?
Bangalore CreatorCon India On 5th July only ...!
Attention everyone!CreatorCon India is happening in Bangalore on 5th July only — no other dates or locations, so don’t get confused! Enjoy the event! Pune Attendees... Let’s Unite!I’m truly excited to meet everyone and make the most of this wonderfu...
Flow Designer Journal field script
In incident form i created an ui action 'Request Document' . when i click the ui action it will open a pop up like requred documents is input string filed when type any test in that i should update the data in journal field(remaks) i want to trigger ...
Developer ServiceNow Certified Application Developer
1. Do you know why I'm unable to see my path to completing the CAD Micro-Certification in my learning?2. Why I can't see or do anything when I'm on the certified application developer learning path.
Inegration question about coalesce
I have a requirement Employee data integration from SAP to ServiceNow in a custom Employee Profile table.SAP has unique field Employee ID.Employee Profile do not have any such field, whereas it has field "User" which is a reference to User table (sys...
Can you help me define the definition of product from DPR,APM,SPM,Agile,Devops application front
I’m looking for some clarification around how the concept of Product (Product Model ) in various ServiceNow modules also its alignment with CSDM v5 (relationship with Business Application) — particularly how Application Model, Software Model, are in...
ServiceNow Escalation path
Hello, We entered into a new contract with ServiceNow at the beginning of 2025, and since then, we've been experiencing ongoing licensing issues. Without going into too much detail, the core problem is that we’re unable to access the products we've ...
dynamic web element selection in RPA design desktop studio
I am currently working on an automation where I need to select the highlighted “Rule” based on dynamic input values.I have tried a few different approaches, but I haven’t been able to replicate the dynamic element selection functionality similar to B...
RFC table having change details
Hi All - I am looking to create a report to list out the RFC ( Request for Change ) along with change request details. I am currently using u_RFC table and its giving the required details along with Change number (Change request ) field alone. But I ...
