I understand that email and SMS can be controlled by creating policies. However, policies cannot be created for FIDO and TOTP. Does this mean they cannot be controlled by default?
I have carried out all the necessary steps but its not validating my tasks
Hello Everyone,Can someone please guide why I can not see my certifications status and Cert no in the webassessor account which is associated with my personal email ID. please find attached snip for reference.I tried to see my certifications status i...
Hello, when I was using Washington version of SNow as a beginner I went and started with "Welcome to ServiceNow" on demand training. After completing that, I saw a message it was "Retired". What has replaced it? I need to pass the new On-demand train...
Question: Can ServiceNow be configured to allow different authentication methods per user? For example:A: Only ID/password authenticationB: MFA using email onlyC: MFA using either email or Authenticator MFA using either facial recognition or email
Hi all, I am trying to figure out which variable type i need to select what i want (see screenshot is the ability to select quantity type if one the the options is chose so for example if they choose monitor and keyboard they will have an option to...
In "Search Fallback" topic In Virtual Agent, How Can I manipulate "What Would You Like To Do" and Add New Option or anything
I'm creating ATF test Case to check the Catalog Item. I have two date field on the form which I have set in the test step itself but still the ATF Test Case fails and identifies as invalid date.Can anyone please help me for the same. Thanks!
Using call tracking analytics inside ServiceNow can completely streamline lead management. It connects marketing data with real customer interactions and makes routing calls to the right agents automatic. Adding a lead distribution workflow keeps res...
why ServiceNow does not publish or share the official passing percentage?Should one should score 42 out of 60 which is 70%?Once should get 70% in all areas listed below?Platform Overview and Navigation 6%Instance Configuration 10%Configuring Applicat...
Hi,In the system admin course (Xanadu), Lab 3.2.1, I'm required to add a pilot checkbox on a classic form but I can't see the option for Form Builder. Help please
Problem Statement:The use case I'm working on is a form (Now Platform) with a UI Action button that would read an attachment (in a File Attachment field, not the paperclip; would be an Excel file) and after clicking this button, would auto populate t...
Within our instance, we have two knowledgebases that house content with similar titles. Some users have access to both knowledgebases. I'm curious if there's a sustainable way to clearly indicate which knowledgebase an article resides in when users c...
var endofDay = new Date(); var dateEod = endofDay.setHours(17,0,0,0); g_form.setValue('u_end_date', new Date(dateEod)); the output in the RITM is 2025- 10 - 10 00:00:00on the catalog its 2025- 10 - 10 17:00:00
I want to test SMS authentication for MFA. I understand that on the ServiceNow side, it's completed simply by installing the plugin and connecting with an ID and token. However, when I try to log in, I get the error: “Failed to generate 6-digit verif...
