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Resolved! Business Service not being logged in Update set

I created a new business service in test however it is not being logged in my update set anywhere. Are business services not tracked in update sets? Would I just remake that bit in production and only retrieve my sets for my workflows and order guide...

mgomez29 by • Tera Contributor
  • 390 Views
  • 1 replies
  • 1 helpfuls

Resolved! Looking to Connect with ITSM Professionals in India

I’m an IT Service Delivery Lead with 14+ years of experience in managing support projects, including extensive exposure to ServiceNow and ITSM practices.I’m looking to build professional connections and network with fellow ServiceNow professionals, e...

rp00625036 by • Giga Contributor
  • 617 Views
  • 3 replies
  • 0 helpfuls

Resolved! Regarding flow designer

Hello everyone, I need a description in my ritm which should same like as catalog item description. When i used dot walk for it in my flow designer i am getting the description with html tags in ritm description.Could you please share how can i proce...

venkyk1309 by • Tera Contributor
  • 681 Views
  • 7 replies
  • 1 helpfuls

Browser Extension Management

Hi All, I have a question about the management of browser extensions: So, the browser extensions are not discoverable in the instance, but they need to be stored in ServiceNow in order to build a process to request them. Should I create custom softwa...

kievgraham by • Tera Contributor
  • 890 Views
  • 3 replies
  • 3 helpfuls

Associates forms together

Please examine the following scenario and let me know how to resolve the issue in the last point Users fill a form on the service portal and submitsA task is created, and a new select box field (with 5 options) is in the task for agent to choose an o...

DebbyDebby by • Tera Expert
  • 543 Views
  • 2 replies
  • 0 helpfuls

import set IRE error

i am trying to import data through import set , now the records have multiple classes in it and i want that according to the class name the records should be inserted into corresponding tables so for eg. computer class should be inserted into cmdb_ci...