Itil users not able to add inactive incident/Problem records in Change record related List. They are able to see Edit button ,so when they are trying to add inactive records ,records are not adding .But admins are able to do the same.
We are continuing to refine our KPIs that we measure as a department, with some of those being baseline KPIs such as assigned time, first reply time and full resolution time. With that being said our team utilized ServiceNow as external facing tool t...
I am getting this message when i am going to validate the task in the learning course "Did you correctly create a service with the name Holographic Conferencing Services?" I already complete the tasks as mentioned the prelab requirements
When a person is part of an hr group and she has user_admin and sn_hr_core.admin roles from that group why she can’t add a new member for that group? Meaning after saving and refresh the page the new member doesn’t appear in the Group Members tab Als...
Hi Community Team,I am trying to access the ServiceNow help e-book, but the hosted Microsoft SharePoint link has expired and is showing the error: "Sorry, the link has expired."Expired Link: https://servicenow.sharepoint.com/:f:/s/CDevExternal/IgA-XW...
Hello, I developed a test input form screen and configured a function to create a new Incident so I could better understand how the process works. The Incident is created successfully; however, after submission, the application redirects me back to t...
as per task done the changes still getting issue could you please tell any mistake I have done and let me know if anything needed
Forgot developer instance password. Not able to login to PDI. Please suggest.
Hi everyone! I'm Kanam Ramu, currently pursuing a B.Tech in Computer Science and Engineering (CSE). I have completed the ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications and am currently revisi...
when we select the state in process to awaiting info in comments tab post comments option is not appeared in that time email template is came why it is came and why post comment is not visible
We’re a cross‑border e‑commerce team (50 agents, SEA + Europe). Zendesk is too expensive and clumsy with languages (Tagalog, Thai, Vietnamese), channels (WhatsApp, Line, Viber), and compliance (GDPR/PDPA). We’d like an open‑source or affordable platf...
I am setting up the instances (provider and consumer) for a service bridge demo and there is some issue that I am bumping into. I am unable to see the entitlements setup in the provider instance via the connection in the consumer instance. I also tri...
Hi, Has anyone noticed that they haven't been receiving alerts when a task is assigned to you in Service Now. I have been assigning tasks to my team in my Project Plan and my team have not been receiving these. They were previously. I have checked w...
Here is why need to attend the developer Meetups online. Attended the 2 meetups online and here is the important points covered.Here's what covered: NowDev Assistant — A Chrome Extension for SN DevsEver found yourself juggling 20+ tabs while working ...
What are the core plugins of CSM
