Hi All, I am looking for an option/suggestion that, whether in ServiceNow, is it possible to generate Word document. I have a requirement that, Client has shared some pre-defined templates and in that, we need to map certain values from the record (C...
Does ServiceNow have out-of-the box, but customizable workflow (outside and separate from the incident management workflow) for managing IT systems conversion go-live projects in order to track go-live issues and their resolution (within the conversi...
Hi Team, i was using my PDI from longtime and in recent days when i tried to login it is always showing offline and i tried to refresh but still it is not working. i usually login using my username and password directly into instance, will this not b...
Hi,I have an issue where when a user logs in I want the system to change the manager to a set person if the manager field is either empty or the manager in there is either inactive or locked out.I have an async business rule set to run after update a...
I want to set an expiration date for passwords and notify users when the expiration date approaches. From my research, ServiceNow has a property called “pwd_reset.enable.password_expiration_reminder.” Setting this to true seems to enable the feature....
I am taking the ServiceNow Administration Fundamentals On Demand course, but can't seem to find any labs to work with it. I have downloaded the import sets, but don't see any instructions on what to do. Is this suppose to be like this? Do you only ge...
Hello, Our agency is exploring options to implement license management thru ServiceNow.what are the options available in ServiceNow?Initial stage will be basic tracking and management but the requirements will be expanding overtime. Thank you and a...
Hi all, Am losing my mind a little on the ITSM Implementation Simulator - Task 4, for removing "Inquiry / Help" Category, adding Telecom and subcategories for it (conference room etc....).Steps takenOn Incident form, on Category field > right click C...
How to Rename the "Activities" / "Audit Trail" title to display "System" instead of the username. Thanks
Hi Team Greetings I want to complete ServiceNow CSA exam but i dont know the online sources where i could enroll and the website/training institute would do all from there end and share some discount while applying.The content on you tube is scattere...
Is it possible to create agile board /visual task board that shows stories and associated scrum task for the sprint in one single view with cards? I see option for either story board or task board or combined one but in list view rather than cards.We...
I have one business rule which is calling a script include inside it and the trigger conditions are After insert Update and few conditions but when it triggers and calls script include to creates incident in third party applications but when it trigg...
I have one business rule which is calling a script include inside it and the trigger conditions are After insert Update and few conditions but when it triggers and calls script include to creates incident in third party applications but when it trigg...
i got CAD voucher on july 2025 but now it is showing that the voucher is cancelled. Can any one tell me how to make this voucher active.
