I know it's an odd request but I also know that sometimes, although companies have credits to offset the cost of the conference, they may not have the budget to send enough people to use all the available credits. I am not sure it's even possible to ...
Virtual Agent NLU Topics Not Triggering – Same Issue for All TopicsHi everyone,I have created two topics using Virtual Agent Outlook IssueReport an IT IssueAlong with these, the out‑of‑box topic Live Agent Support is also present under All Topics (pl...
We have a requirement asking if an Stockroom manager or Asset analyst can scan the asset barcode to make the Planned disposal assets as verified in the Disposal order workflow. Is there any OOTB functionality where Asset analyst can scan using the Ag...
When I filter Assignment Group to Service Desk, there are no empty items in 'Assigned to'.I'm impersonating platform user and using incidents under service desk.Not sure what's wrong and why I'm getting an empty list.
Dear All,I'm a new joiner SN and I'd like to know how to gain the required knowledge to help me in my position as a Senior Manager for Delivery. Thanks in advance and it's an honor to be among this great community
Received a quote listing F5 Big-IP Virtual Ed Local Traffic Manager with multiple Gbps options and different part numbers. Same product, but different Gbps counts.Is there a way to enter the software into ServiceNow to reflect the different software ...
Self-Hosted ServiceNow Community Forum - NEEDED For those of you who think it's a shame that there is not a dedicated ServiceNow Community forum/discussion board for Self-hosted Instances - Please vote for this idea on the idea portal. It would be gr...
Hi everyone,I’m looking for some guidance on how to move from learning to real-world experience in ServiceNow.So far, I have:Completed introductory training on ServiceNow microfrontend developmentStudied for the ServiceNow Certified System Administra...
I’m facing an issue with email notifications in ServiceNow and would appreciate your guidance.For a specific user, the “Allow Notifications” toggle in User Preferences is disabled (greyed out) and cannot be enabled manually.
Can anyone please help me to understand how we can import XML in ATF Test Step?Do we have any wayout to do do. I was trying with Run Server Side Script but that also didnt worked for me.Please help me for this
We are currently on the Zurich release, and have enabled the Next Experience AI, and we are seeing that the Global dropdown in the Search bar is no longer available. The only option users are seeing is Search Service Operations Workspace. How can I g...
Under service operation workspace added incident table under announcement but not able to open record on grid view on click. When clicking on block nothing is happening .But the oob outage showing when clicked is opening the record.Please find the be...
I manage workflows that frequently evolve due to business needs. Constant changes sometimes break existing processes. How do you keep workflows flexible without becoming unstable?
In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...
Hello Community,i am trying to create a custom field on the Task_sla table. The goal is to have a field: SLA Status, that updates to values: "has breached" or "Within SLA" depending on the has breached value of a record. Thus if has breached is True...