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Resolved! Business Service not being logged in Update set

I created a new business service in test however it is not being logged in my update set anywhere. Are business services not tracked in update sets? Would I just remake that bit in production and only retrieve my sets for my workflows and order guide...

mgomez29 by Tera Contributor
  • 390 Views
  • 1 replies
  • 1 helpfuls

Resolved! Looking to Connect with ITSM Professionals in India

I’m an IT Service Delivery Lead with 14+ years of experience in managing support projects, including extensive exposure to ServiceNow and ITSM practices.I’m looking to build professional connections and network with fellow ServiceNow professionals, e...

rp00625036 by Giga Contributor
  • 617 Views
  • 3 replies
  • 0 helpfuls

Resolved! Regarding flow designer

Hello everyone, I need a description in my ritm which should same like as catalog item description. When i used dot walk for it in my flow designer i am getting the description with html tags in ritm description.Could you please share how can i proce...

venkyk1309 by Tera Contributor
  • 681 Views
  • 7 replies
  • 1 helpfuls

Browser Extension Management

Hi All, I have a question about the management of browser extensions: So, the browser extensions are not discoverable in the instance, but they need to be stored in ServiceNow in order to build a process to request them. Should I create custom softwa...

kievgraham by Tera Contributor
  • 890 Views
  • 3 replies
  • 3 helpfuls

Associates forms together

Please examine the following scenario and let me know how to resolve the issue in the last point Users fill a form on the service portal and submitsA task is created, and a new select box field (with 5 options) is in the task for agent to choose an o...

DebbyDebby by Tera Expert
  • 543 Views
  • 2 replies
  • 0 helpfuls

import set IRE error

i am trying to import data through import set , now the records have multiple classes in it and i want that according to the class name the records should be inserted into corresponding tables so for eg. computer class should be inserted into cmdb_ci...