Task 1: Create an inbound action that closes an incident if reply of email subject contains "CLOSE {any incident number} ". note(I should send an email withthin my pdi like from the (inbound) Inbox module so please help me with this task.regards,Moha...
I have created a custom widget in ServiceNow and added it to a Record Producer using a custom type variable field. The purpose of this widget is to upload attachments to the sys_attachment table. Additionally, I have created Category (choice) field t...
Hi All,Background: In the dev instance, the KFT task triggers a notification to the user who submits feedback on the knowledge article when the status = resolved or awaiting information from the user. I recorded 2 update sets in dev.1. Deactivated th...
https://www.servicenow.com/docs/ja-JP/bundle/yokohama-servicenow-platform/page/product/knowledge-management/concept/conf-lf-settings-manual-translations.html I would like to refer to the above Docs and implement bulk translation of knowledge. Ultimat...
I am currently using the SFTP Flow action step with command "copy file to this instance" from a remote server. However, I am encountering the following error: [{"file_name":"InstallbaseI-2024-06-13.csv","error":"Error creating Attachment Installbase...
Hi everyone,Rising Star 2025 is out ...! What is Rising Star?The Rising Star program recognizes emerging contributors who are making a difference in the ServiceNow ecosystem. If you've been:Helping others in the community,Sharing knowledge through bl...
When the requester displays knowledge, if the user's language setting is English, there seems to be a plugin that automatically translates Japanese content into English and displays it.In that case, could you please advise us on the following points?...
Hi Users & Experts, Currently, a notification is sent to the customer whenever a knowledge feedback tool (KFT) task is marked as resolved. The email body configured in the Notification email script captures the article number and its version on whic...
Hi, I am trying to validate my task for the micro certification Task 6 but I keep getting an error. I tried to troubleshoot it many times. Would anyone be able to guide me on what I am doing wrong. Thanks
Hello All,Does anyone have a way to export as an excel format the test cases and their respective Test Steps from Test Management 2.0? I tried creating a database view but I cannot get it to work. Any help will be great or other ideas on how to expo...
Hi All, By mistake, i tried to change the default value of incident number. I am not able to see the incident number in number field I attached the screen shot of it, please help me with the solution as soon as possible
Hi All, I'm working in a requirement to capture the count of values in watchlist field using flow designer. I tried using input type as array.string and array.object but its not working.Any help is really appreciated.Thanks
In 2024, during my time at Knowledge, I observed a demonstration featuring confetti displayed on the screen when an agent logged into their agent space within ServiceNow. I am currently exploring how to integrate a similar feature into our system. Th...
I want to build some AI based solution using servicenow for my company. Need suggestions and specific learning which should have lab exercises so that I can practice here and implement solution in my organization.
Hi, I new in using ServiceNow, I hope someone can answer my question.When does the SLA count starts? Should it start in draft status?
