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I want to ask regarding the Task 07

 Hi Team,Good Dayi want to ask regarding the multisource plugin download , i have tried few ways but i still cant see the properties or even the plugin in search bar  when i tried to install it . i can't see it anywhere to find to download it for the...

AbdulAkram by Tera Contributor
  • 722 Views
  • 3 replies
  • 0 helpfuls

Resolved! Renaming group name - Best Practice

Hello, We have requirement to rename a group name  that is in use for around 8 years , tickets, tasks, etc are associated with the group.      - what is the best practice ?    - whether renaming automatically roll across configurations/references/har...

MThomas1 by Kilo Guru
  • 1643 Views
  • 3 replies
  • 5 helpfuls

Resolved! Unable to create a scope application in Zurich PDI

Dear All, I am learning ServiceNow and practicing via Zurich PDI where I am unable to create a scope application from " Studio". Please find attached herewith the error message every time I receive, even after changing the Application/scope names sev...

SubrataA by Tera Contributor
  • 1311 Views
  • 5 replies
  • 3 helpfuls

Enable VA in SOW

Hi All, I wanted to check if there's a way to enable Virtual Agent to be used by Live Agent in SOW. Reason behind this is for agent check with VA on the knowledge to use, processes to follow, etc vs having to search a vast knowledge base. Please let ...

Shomax by Tera Contributor
  • 657 Views
  • 1 replies
  • 0 helpfuls