ServiceNow Knowledge Article Feedback

[Karl F-V]

Hi I just wanted to clarify, back in 2022 we made a suggestion for the ServiceNow Knowledge Article Feedback option to be available in the ServiceNow Platform as well as just on the portal.

Ive had a look and can not find anything to suggest that this is now available in the platform as well. The below only applies to end users, just wanted to confirm i am correct.

ServiceNow suggested : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

Sys property 'glide.knowman.feedback.enable_actionable_feedback_for_helpful' set to 'True'
Sys property 'glide.knowman.feedback.enable_actionable_feedback_for_rating' set to '3'

Cheers 

[Mahathi]

Hi @Karl F-V ,

This should work on the Knowledge Service Portal, Some people have a separate KB Portal or page, it will work there and not on the normal Service Portal.

Does this clarify your question?

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi

[Karl F-V]

Perfect many thanks