SLA Review and configuration

[Tony]

Hi All

Appologies if this isnt the right location for this question, im looking for training resources around reviewing and configuring SLA's within Service now, ive tried searching under my learning for anything relating to SLA's but i dont seem to be finding much, can anyone offer any advice please. 

[SANDEEP DUTTA · Accepted solution]

Hi @Tony  ,

You can refer to the doc : Create an SLA definition

SLA in ServiceNow , Servicenow SLA configuration - ServiceNow Community

and KB :ServiceNow

[Viraj Hudlikar · Accepted solution]

Hello @Tony  

Do refer below:
https://youtu.be/vjPFVcL248s?si=aHbHKyl5x76l1FCe

SLA In ServiceNow - SLA Stages | SLA Conditions | Retroactive Start

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[SANDEEP DUTTA · Accepted solution]

Hi @Tony  ,

You can refer to the doc : Create an SLA definition

SLA in ServiceNow , Servicenow SLA configuration - ServiceNow Community

and KB :ServiceNow

[Viraj Hudlikar · Accepted solution]

Hello @Tony  

Do refer below:
https://youtu.be/vjPFVcL248s?si=aHbHKyl5x76l1FCe

SLA In ServiceNow - SLA Stages | SLA Conditions | Retroactive Start

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Shraddha Kadam · Accepted solution]

Hello @Tony  ,

Please refer below YT links - 

https://www.youtube.com/watch?v=NxLlSp9qB04

https://www.youtube.com/watch?v=U_vNVGajLXs

https://www.youtube.com/watch?v=zMOoVokK3gI

[SumanthDosapati]

@Tony  

Below links should help you

https://www.servicenow.com/docs/csh?topicname=c_SLADefinitions.html&version=latest

https://www.servicenow.com/products/itsm/what-is-sla.html

Regards,
Sumanth