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RFC table having change details

Hi All - I am looking to create a report to list out the RFC ( Request for Change ) along with change request details. I am currently using u_RFC table and its giving the required details along with Change number (Change request ) field alone. But I ...

RashitkumarP by • Kilo Contributor
  • 1023 Views
  • 1 replies
  • 0 helpfuls

How do we create ATF test steps for case creation from email

Hello All,I need to configure ATF Test steps,emails we stored in csm case routers..Any emails received by SN from below mailboxes should create a Case .Need to Implement ATF Steps to automate the testing case recordsexample emails are "casetpts@gmail...

Community Alums by Community Alums •  
  • 2221 Views
  • 6 replies
  • 0 helpfuls

Report Generator to display open to closed

Hey people, I was recently on a LinkedIn course on SNow and it boasted this community and never thought about looking more into it. There are some great topic which I will be expanding on in the near future :¬) So I have come from a different back gr...

Resolved! Request Management for Multiple Users

Hi everyone, I'm wondering if it is possible for an End User to submit one REQ, one software catalog item for multiple users and generate SCTasks for the EU's fulfillment?  What I've read is that several RITMs will be generated for each additional En...

mr723c by • Tera Contributor
  • 1897 Views
  • 3 replies
  • 0 helpfuls

Resolved! Exercise: Create the To Do Application

I was trying to start this learning module but I can't seem to download the clipboard.png file, it opens to a blank page, does anyone know where I can get the file from?Exercise: Create the To Do ApplicationIn this exercise, you will create the To Do...

RM923 by • Kilo Expert
  • 1605 Views
  • 2 replies
  • 2 helpfuls

Resolved! Not seing the option named: trusted mobile app

Hi everyone,I'am trying to activate adaptative authentication with a dev instance ( yokohama)I'm heading toward the policy filter. and i want to add the "Trusted Mobile App" option to the filter in order to accept in the policy. But there is no such ...

trying to Populate Catalog tasks by cost center

Good Morning  I have written a script in a  create catalog task in the legacy workflow to it should be getting a variable from the RITM is it is being create on and using that variable to populate the assignment group for the task. However, I can see...

sarahjane19 by • Tera Contributor
  • 862 Views
  • 2 replies
  • 0 helpfuls

Resolved! NeedIt Exercise - Answer to Access Control Exercise

I am unable to identify what the solution is to this exercise under https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/new_to_servicenow/app_store_learnv2_securingapps_yokohama_exercise_access_controls As a user with the NeedIt u...

Joel DSilva by • Tera Contributor
  • 2075 Views
  • 2 replies
  • 1 helpfuls

Resolved! Error Message when converting a demand to a project

We are excited to implementing strategic portfolio management. Wondering if anyone knows why a pop-up error message occurs when converting a demand to a project. The error message reads "An investment for this project already exists. You cannot creat...

Brigid33770 by • Tera Expert
  • 6080 Views
  • 11 replies
  • 3 helpfuls

My PDI has been offline for several hours

I've tried refreshing, etc.  I called support, and they told me they do not support it, even though the PDI links to support.  I was told to check with the community.  I had performed quite a lot of development work yesterday and wanted to document w...

2025-06-25_09-42-44.png

Resolved! Group Manager and Automate Approver Reassignment via Business Rule

Hello Allin servicenow I want to update the manager for the “1” and “2” groups from "A" to "B", And ensure that any new approvals assigned to "A" are automatically reassigned to "B" via a business rule,So that approval tasks go to the correct manager...

Community Alums by Community Alums •  
  • 903 Views
  • 1 replies
  • 1 helpfuls