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Resolved! Preblem with calling script include in Xanadu

Hi, I am new to ServiceNow, have a Xanadu PDI instance and there is a very simple case that I would like to try, but it does not work.When a Problem record is loaded, a client script (CS) calls a script include (SI) with the Problem number as the pas...

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MihályD by Tera Contributor
  • 1867 Views
  • 5 replies
  • 3 helpfuls

Resolved! Using PDI to Retake Courses

Hi, Lab instances for courses are accessible for a limited amount of time and there are a limited number of instances you can utilize for a given course. Is it recommended to use your PDI to retake a course if you run out of Lab Instances? The course...

britolliver by Tera Contributor
  • 1205 Views
  • 3 replies
  • 3 helpfuls

VIP Group Automatic Priority of Medium

Hi folks! We have a group of users we have assigned to a VIP group within Service Now. We would like to ensure that any time one of these users creates an Incident that the priority for that Incident is set to medium. We would like this to occur ever...

sseverance by Tera Contributor
  • 746 Views
  • 3 replies
  • 0 helpfuls

Report Lost or Stolen Devices form in SNow

As an asset manager I'm looking to analyze data surrounding the assets that have been reported lost/stolen. Once we approve the Report Lost or Stolen Devices form in SNow the asset is updated to a "Missing" state. Although, the date that this form wa...

PINA PATEL by Tera Contributor
  • 741 Views
  • 1 replies
  • 0 helpfuls