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Help with creating report

I would like to create a report, that when ran, will show me if someone has had more than a certain # of incidents open, such as more than 3, within a 30 day time period. How could i go about doing that. 

hollye by Tera Contributor
  • 466 Views
  • 3 replies
  • 0 helpfuls

PagerDuty Webhook Inconsistencies

Hello, We have the integration set up with PagerDuty, however, updates do not come in from PagerDuty. ServiceNow side creates a PagerDuty ticket and is able to update with Notes and Status.  Checking the Webhooks in ServiceNow, each Health Check read...

andyrod156 by Tera Contributor
  • 1266 Views
  • 4 replies
  • 0 helpfuls

Help with Creating Report

How can I create a report in Service now that when ran will tell me if, within a 30 day period, someone has had more that 3 incidents created?

hollye by Tera Contributor
  • 954 Views
  • 6 replies
  • 0 helpfuls

Creating report for resolved incidents

Hi, Not sure if posting in right forum. Hopefully this makes some sense. Trying to figure out how to create a report of resolved tickets by tech without having to filter techs individually in report(techs come and go).  Would like to be able to filte...

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Sbuckley10 by Tera Contributor
  • 558 Views
  • 2 replies
  • 0 helpfuls

compare end date and start date

Hello, I have a requirement for the Record Producer. There are two variables: "Proposed Effective Date" and "Expected End Date," both of which are of the "Date" type variable.1)Requirement is that the "Expected End Date" must be greater than the "Pro...

Community Alums by Community Alums  
  • 683 Views
  • 2 replies
  • 1 helpfuls

Instance scan dashboard

Hello,  I need some help creating dashboard for instance scan. There is a OOB dashboard which we want to enhance like Adding new widget showing percentage for upgradeability, manageability, Security, Performance and user experience.  Any feedback.  R...

Need help in Automation discovery

Hi All,  We are working on Automation discovery and looking out for possibility to modify the report page. Has anyone perform any changes on the report page like renaming the name or adding new widgets.  Is it feasible to perform these changes. I can...

Community Alums by Community Alums  
  • 339 Views
  • 2 replies
  • 0 helpfuls

Resolved! Creating a new Portal/Workspace Best Practice

Hello all,We have recently implemented ServiceNow at our organisation for IT to manage tickets, requests, demand and projects.  We have a number of other service areas in the business that are also interested in utilizing ServiceNow for their own pur...

dalestanden by Giga Contributor
  • 881 Views
  • 2 replies
  • 2 helpfuls

Resolved! Unable to register for exam after Washington upgrade

Hi Community, I registered for the CSA exam in August, but it fell within the ServiceNow maintenance window and was automatically cancelled. Now, I’m trying to re-register through web assessor, but I keep encountering an issue that prevents me from c...

Priya1017 by Tera Contributor
  • 632 Views
  • 3 replies
  • 1 helpfuls