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Task: Configure knowledge article form

KonstantinZ
Tera Contributor

KonstantinZ_0-1748017000625.png

All made like in task but not valid - could you tell me the reason 

21 REPLIES 21

Thank you, nicolesnide & Allen Van de Wa... that worked!

Here it is for those still having issues with the instruction: 

  • Navigate to Knowledge > Articles > Create New
  • When picking the Template, select Policy
  • Right-click on the form header (where it displays 'Policy New record').

  • Choose: Configure > Form Layout.

  • On the pop-up window, select Not Now.
  • Add the three items from the Available section to the Selected section (Overview, Purpose, Policy Details), at the bottom of the list, in that order.
  • Save, and then Validate

TroySasso
Tera Contributor

Be mindful of the picture in the instructions folks.  Ensure the field order is correct and that they are below the 'Wiki' field.