Unable to register for exam after Washington upgrade

[Priya1017]

Hi Community,

I registered for the CSA exam in August, but it fell within the ServiceNow maintenance window and was automatically cancelled. Now, I’m trying to re-register through web assessor, but I keep encountering an issue that prevents me from completing the process. On top of that, my voucher is still valid until January, so I really want to get this resolved soon. 

Has anyone else experienced this or know the best way to fix it? Any guidance would be much appreciated! 

Thanks in advance,

Priya

[Ravi Chandra_K]

Hello @Priya1017 ,

The best way is to raise Now Learning case.

Regarding your ID issue, mail to web_support@servicenow.com. they will fix your ID issue 

If you having a partner account, mail to partnernow@servicenow.com.

Also try to mail to certification@servicenow.com (I'm not sure if these mail is still being monitored, you can give it a try) 

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[Priya1017]

Hi Ravi,

Thanks for your response. I noticed that my Support ID was linked to my company account. So that issue is now resolved. However registering for the exam is still an issue. I will log a support issue to see if this resolves the issue.

[Ravi Chandra_K · Accepted solution]

That's great!!!

If you are able to create a Case, then that's way, rather sending a mail.

Best wishes!

Kind Regards,

Ravi