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3 weeks ago
I'm uploading the task and saving it, but its still not validating. i have also removed the opened and updated by coloumns but still it's not validating. I'm attaching my screenshot, if anyone can, please help.
Task Instructions:
| 1. | Navigate to the All menu and select Incident > All. |
| 2. | Select Show/hide filter (funnel) icon. |
| 3. | Set the field, operator(filter/condition), and value choice lists to the following: State | is not | Closed AND
|
| 4. | Select Run. |
| 5. | Select the Priority column to sort the list so that 1-Critical incidents appear first in the list. |
| 6. | Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes. (10 rows will be updated.)
|
| 7. | Select the Personalize List (gear) icon to remove the "Opened" and "Updated by" columns. |
| 8. | Locate INC0000055 and set the Category to Software. |
Solved! Go to Solution.
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3 weeks ago
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3 weeks ago
Hi @OthmanAlam ,
Point 6 is getting failed. As per instruction- 1-Critical incidents & In Progress : Count should be 10. For your case it is 11!
Correct it.
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3 weeks ago
Check this post. It will help you.
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3 weeks ago
I figured out why it wasn’t being validated. The critical 1 state were 11 not 10. So it had to be exactly 10. I figured out by debugging the task.
