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TeamViewer Integration differences

Hello all, Can anyone describe what the difference is between the ServiceNow App Store items:TeamViewer Enterprise IntegrationTeamViewer Remote Support Integration We are looking at this product and I would like to install it into our DEV environme...

Order guide is showing Empty on sc_request table even if the request is raised from an order guide.

Hello, Order guide is showing Empty on sc_request table even if the request is raised from an order guide. Please help me to understand the behaviour of this or what can be done to resolve it. Thanks in advance.

Creating report as per the desired outcome

Hi everyone,I had a specific case related problem. As you can see in the attached picture, I have created a report to show the no. of tickets related to my team. It's a team of 5 people. After I applied all the filters in report to get thew data I wa...

Script to write worknotes as a certain author

I currently have a script within a workflow that writes worknotes to the RITM seen below. I want the author of the worknotes to be "system", and not the last user to update the workflow causing the notes to be written (ex: Jan closes the task before ...

Overall Health in the Project Status Report

Has anyone ever tried adding a additional color option to the Overall Health in the Project Status Report? We are considering adding one to represent a project On Hold. Per guidance from this community we added a check box and review date in the m...

CMDB Fundamentals

Can anyone, kindly, please let me know if a Manual is provided for either of the On-Demand or the Instructor-Led course training for Configuration Management Database (CMDB) Fundamentals?

Forum Posts

TeamViewer Integration differences

Order guide is showing Empty on sc_request table even if the request is raised from an order guide.

Creating report as per the desired outcome

Script to write worknotes as a certain author

Overall Health in the Project Status Report

CMDB Fundamentals

ServiceNow GRC / IRM: Recommended Learning Path an...

Seeking WSD Best Practices: Reviewing Top Communit...

Broken Links to Docs in Community adfter the docs ...

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Client Script not working in Service Operations Wo...

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PDI Waitlist

Script not working as expected