What should a QA know about ServiceNow cloning? Common interview questions?

venky6181
Tera Contributor

Hi everyone,

I’m a ServiceNow QA preparing for interviews and want to clearly understand the clone workflow and QA role during upgrades or environment refreshes.

Could anyone share:

  • What clone-related questions are usually asked in interviews?
  • What key points or responsibilities a QA should know before and after cloning (e.g., validations, exclusions, preserving test data, etc.)?
  • Any practical tips from your experience handling clones during upgrades?

Thanks in advance for the insights!

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